Treating Customers Fairly

Treating Customers Fairly

Internal principles: treating customers fairly

The directors and staff of CABE Insurance Services are committed to treating customers fairly and providing them with a thoroughly professional service.

Our clients have become accustomed to high-service standards and we strive to maintain and exceed their expectations of us.

Consequently, we wholeheartedly endorse the Financial Conduct Authority’s (FCA) Treating Customers Fairly (TCF) initiative and seek to achieve its six outcomes.

Internal principles: treating customers fairly

We ENDORSE the TCF initiative at MFL Insurance Group Ltd by adopting the following internal principles as a guide to how we treat our customers:

Ensure competence in all we do for customers;
Needs of customers are properly identified and always paramount;
Don’t take advantage of customers;
Offer suitable advice and take account of customers’ circumstances;
Resolve all queries & complaints quickly and professionally;
Service to customers should be as they were led to expect;
Explain all insurance matters clearly without misleading customers.

In order for us to ensure that we continue to treat our customers fairly, we would welcome you to submit your feedback using our customer satisfaction survey.

If you need to speak to us about any our services, or you want to give us feedback, please use the below content methods.

Start A Conversation Today

It’s easy to get in touch with us, you can either contact us using the details below or complete the message form below, and a member of the CABE Insurance Services team will be in touch with you as soon as they can. If you are a busy person, why not use the Request A Callback option and pick a date and time that is good for you.

Telephone:  0161 237 3199
Email: info@cabe-insurance.co.uk
Write: Barlow House, Minshull Street, Manchester M1 3DZ

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Email (for confimring request)

Business

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Message

Request A Callback

Please complete your details below and a CABE Insurance Services representative will contact you. Please note that you can choose to be contacted AM or PM. Our opening hours are 9am-5pm Monday to Friday.

Best time to call you back

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Professional Indemnity Scheme Information For CABE Members

Download a proposal form, policy wording and information about our claims service.

 

Professional Indemnity Proposal Document
Download
Professional Indemnity Policy Wording
Download
Appointment & collateral warranty information sheet
Download
Collateral Warranty & Appointment Vetting Service
Download

Sending your proposal forms to us couldn’t be easier

Simply complete your form, complete the details below and click SUBMIT. We will acknowledge your submission once it has been seen by a member of the CABE Insurance Services team.

Name

Email (for confimring request)

Business

Telephone/Mobile

Testimonials

  • Hayley, you are a credit to your company and yourself. Thank you for your relentless pursuit of what should have been a simple task on our part. Your endeavours are appreciated.

    http://www.ues.org.uk/

    Toby Hart
    Managing Director, United Environmental Services

  • I would rate the service overall as excellent. Colin’s wide experience of claims handling has helped us manage many situations before they have even matured as “circumstances”. Where claims have arisen, the practical advice from MFL has helped where legal agents have maybe taken a more restrictive view of the problem.

    http://www.ckdgalbraith.co.uk/

     

    Tim Kirkwood
    Chief Executive, CKD Galbraith

  • A good service for members.

    http://www.swiftecology.co.uk/

    Lisa Kerslake
    Managing Director, Swift Ecology

  • I’ve very much appreciated your support during the development of Arvia and the way you have provided much greater support than a typical insurance broker, which has been extremely helpful during this early stage of development.

    http://www.arviatechnology.com/

    Martin Keighley
    former CEO, Arvia Technology

  • This is my first experience with solicitors’ professional indemnity insurance and I was recommended to John Jones by a colleague. I could not have asked for more from John throughout the process, from start to finish, and I would recommend him without any hesitation. John knows his market very well.

    http://www.flexgc.com/

    Tim Slotover
    Director, flexGC Limited

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