Internal principles: treating customers fairly
The directors and staff of CABE Insurance Services are committed to treating customers fairly and providing them with a thoroughly professional service.
Our clients have become accustomed to high-service standards and we strive to maintain and exceed their expectations of us.
Consequently, we wholeheartedly endorse the Financial Conduct Authority’s (FCA) Treating Customers Fairly (TCF) initiative and seek to achieve its six outcomes.
We ENDORSE the TCF initiative at MFL Insurance Group Ltd by adopting the following internal principles as a guide to how we treat our customers:
Ensure competence in all we do for customers;
Needs of customers are properly identified and always paramount;
Don’t take advantage of customers;
Offer suitable advice and take account of customers’ circumstances;
Resolve all queries & complaints quickly and professionally;
Service to customers should be as they were led to expect;
Explain all insurance matters clearly without misleading customers.
In order for us to ensure that we continue to treat our customers fairly, we would welcome you to submit your feedback using our customer satisfaction survey.
If you need to speak to us about any our services, or you want to give us feedback, please use the below content methods.
It’s easy to get in touch with us, you can either contact us using the details below or complete the message form below, and a member of the CABE Insurance Services team will be in touch with you as soon as they can. If you are a busy person, why not use the Request A Callback option and pick a date and time that is good for you.
Telephone: 0161 237 3199
Email: info@cabe-insurance.co.uk
Write: Barlow House, Minshull Street, Manchester M1 3DZ
Please complete your details below and a CABE Insurance Services representative will contact you. Please note that you can choose to be contacted AM or PM. Our opening hours are 9am-5pm Monday to Friday.
Download a proposal form, policy wording and information about our claims service.
Simply complete your form, complete the details below and click SUBMIT. We will acknowledge your submission once it has been seen by a member of the CABE Insurance Services team.
Although cyber-security has remained a top concern for UK organisations, recent data revealed that senior managers have yet to join the conversation. The government’s Cyber Governance Health Check discovered that just 16 per cent of corporate leaders demonstrated a full understanding of the potential impacts that a cyber-attack could have on their organisation. What’s worse,
Following a serious accident on-site, many employers respond by re-evaluating their workplace risks and controls to determine what went wrong and how they can reduce the likelihood of future incidents. But in reality, many work-related accidents can be prevented altogether with the implementation of an effective near-miss reporting system. Indeed, the HSE defines a near-miss
It’s vital for your employees to feel comfortable and supported in sharing any worries or concerns they have regarding their health at work. Nevertheless, recent research found that this is hardly the case for UK workers—especially in the realm of mental health. In fact, while over 40 per cent of employees reported feeling comfortable with